Effective Date: June 17, 2026
Thank you for shopping with 3500 Brand. All products sold through our store are custom-made and fulfilled through our print-on-demand production partner, Printify. Because each item is produced specifically for your order, our return and refund policy differs from traditional retail stores.
RETURNS
We do not accept returns or exchanges for incorrect size selections made by the customer, buyer's remorse, preference changes after an order has been placed, or orders shipped to addresses provided incorrectly by the customer. Please review all product details, sizing charts, and shipping information carefully before completing your purchase.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive an item that is damaged during shipping, contains a manufacturing defect, or is different from the item ordered, please contact us within 30 days of delivery.
To process your claim, please provide your order number, a description of the issue, and clear photographs showing the damage, defect, or incorrect item received.
After verification, 3500 Brand may provide a replacement item, a full refund, or store credit at our discretion.
LOST PACKAGES
If your package appears lost in transit, contact us within 30 days of the estimated delivery date. We will work with the carrier and Printify to investigate the shipment. Approved claims may result in a replacement shipment or a refund.
REFUND PROCESSING
Approved refunds will be issued to the original payment method used for purchase. Please allow 3–5 business days for claim review and an additional 5–10 business days for your financial institution to process the refund.
ORDER CANCELLATIONS
Orders may only be canceled before production begins. Because all products are custom-made, orders that have entered production cannot be canceled, modified, or refunded except in cases of manufacturing defects, damage, or fulfillment errors.
CONTACT INFORMATION
3500 Brand
Email: admin@3500brand.com
Website: https://3500brand.com/
This policy is designed to align with Printify's print-on-demand fulfillment model. Products are manufactured specifically for each order and are generally not eligible for return unless there is a verified manufacturing defect, shipping damage, or fulfillment error.